Booking the second step of the Customer Journey
feature_Booking the second step of the Customer Journey

A Reservation System Built with Customer Service In Mind

Great customer service is what sets your business apart from the rest. While a reservation system can’t change the personality of your reservation team, giving that team the right tools for their job will help them soar above the competition. The RESMARK Reservation System was crafted to enable you to offer 5-star service every step of the way.
Edit Price Modal

Flexibility your reservation staff will thank you for

RESMARK allows you and your staff to define the exact information you require from your customer at the time of booking and what information you need from each guest prior to the time of travel. Your staff can personalize confirmations as they’re being sent, customize a tour name to match a particular reservation, create custom pricing on-the-fly, and manage payments in a way that works best for the customer. Very few reservation systems are as flexible or accommodating as RESMARK.

User access configuration

Manage individual user rights per employee

Define user rights or roles by limiting certain users from accessing specific parts of the application. On a per-user basis you can allow or deny access to reports, database exports, website tools, and setup. Predefined roles and settings allow you to easily set up multiple users at the same time, with the same access rules, like Administrators vs. Reservation Office Staff.
Internal reservation system notes

Reservation notes & notifications where you need them

Add notes on the manifest for guides and staff, personalize comments on a confirmation, or create sales notes that pop up automatically at the time of booking. All these types of communications are critical to sales and customer service and RESMARK gives you flexibility that other reservation and tour booking systems simply don’t consider.

Customizable reports

Make better decisions with customizable reports

From customizable manifests and rosters, to user-defined report parameters for sales, accounting, commissions, and net rates, RESMARK allows you to get the information you need out of the system. You can even limit access to individual reports based on rules you define in User Set Up.
Edit account modal in accounting setup

Simplify accounting with built-in tools

Create customized general ledger accounting IDs that match up with your existing accounting practices. Link together and group individual charge items such as per product revenue, taxes, or fees to appropriate GL Codes for easy export and reconciliation with your existing accounting software such as QuickBooks or Peachtree.
Stats in the online reservation system

View quick reservation stats on your dashboard

Quickly view up-to-the-minute sales and booking information immediately upon login, with a thumbnail view of sales by day, sales by product, overdue payments, refunds owed, and recently modified reservations. Allow management to view data for multiple users, or limit particular users to see only data related to themselves.
The online booking system shown on multiple devices

Lightning fast and always ready

Hosted on AWS Web Servers, with a focus on speed and accessibility, RESMARK has been built using modern technologies, security requirements, and continuous deployment protocols that translate into software that you can count on to help you run your tour and activity business, travel agency, or concierge/reseller desk. Make reservations on virtually any web-enabled device, built fully responsive, with the end user in mind.
Detailed Reservation Order History

Track detailed reservation history

Finally, transparency into knowing which users or employees have opened or modified any order, on exactly what date, and at exactly what time. Track sending of confirmations, order changes, guest additions or cancelations, payments made, or refunds given. You can even create additional user-defined history notes that help you and your staff keep track of reservation updates and changes that help paint a clearer picture of each modification over time.

Sales by user report

Upgrade seamlessly from your current reservation system

Using our import template, you can transfer priceless customer contact data and purchase history info from your old system (or your old spreadsheet :) into your new RESMARK database, which allows you to search for, find, and book old customers on brand new reservations. You can also reference past tour and activity information for each guest, allowing you to provide a seamless customer service experience for your return guests who are getting booked for their first tour in your new reservation system.

Detailed reservation history

Get detailed reservation history for customers

Keep track of all reservations and orders associated with a particular contact record. Active reservations, as well as canceled orders, are all tracked and provide an immediate window into the booking history of each and every one of your guests.

Automated messaging

Consistently provide amazing service and save time with automated messaging

RESMARK’s CruiseControl allows you to automate communications to both customers, as well as guests so that you never miss an opportunity to exceed your customers’ expectations. Automatically trigger reservation confirmations and follow up emails, pre-trip reminders, payment notifications, packing lists, or signature requirements. Follow up with each and every guest after the tour and gather feedback or encourage reviews. RESMARK just might become the hardest working member of your reservation staff.

Email sends, clicks, & opens on contact information

Track email sends, opens, and clicks

You’ll not only know when automated customer and guest emails were sent, but you’ll have a full record of all messages received by every contact. You’ll even be able to see what they opened and what they clicked. This information is invaluable when it comes to sales and customer service.

Manifest showing if waivers have been signed or not

The best digital-waiver-to-reservation-system integration ever

The RESMARK/WaiverSign integration is head and shoulders above other tour booking software integrations which “claim” to have an integrated waiver solution. We actually track waiver signatures on a per-person basis, and store a record of these waivers on the actual contact themselves. Look up any guest or roster in your database, and know instantly whether a particular participant has signed. Retrieve and print any waiver in a matter of seconds.

Multiple payment methods saved in contact information section

Manage multiple payment methods for every customer

RESMARK allows you to create and store multiple credit card payment methods for each customer. You can use those same cards for new reservations in the system, or delete references to those cards so they can’t be used on future transactions.


What’s next after In-House Reservation System?

Now that we’ve covered the in-house portion of the reservation system, let’s take a look at the one-of-a-kind channel management system in RESMARK. Do you make reservations through other partner businesses in your area, hotel concierge desks, travel agencies, online travel websites, cruise ships, or resellers of any kind? If so, you’re gonna love this. If not, you’ll want to check out how you can start getting more reservations right away.

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