RESMARK allows you and your staff to define the exact information you require from your customer at the time of booking and what information you need from each guest prior to the time of travel. Your staff can personalize confirmations as they’re being sent, customize a tour name to match a particular reservation, create custom pricing on-the-fly, and manage payments in a way that works best for the customer. Very few reservation systems are as flexible or accommodating as RESMARK.
Add notes on the manifest for guides and staff, personalize comments on a confirmation, or create sales notes that pop up automatically at the time of booking. All these types of communications are critical to sales and customer service and RESMARK gives you flexibility that other reservation and tour booking systems simply don’t consider.
Finally, transparency into knowing which users or employees have opened or modified any order, on exactly what date, and at exactly what time. Track sending of confirmations, order changes, guest additions or cancelations, payments made, or refunds given. You can even create additional user-defined history notes that help you and your staff keep track of reservation updates and changes that help paint a clearer picture of each modification over time.
Using our import template, you can transfer priceless customer contact data and purchase history info from your old system (or your old spreadsheet :) into your new RESMARK database, which allows you to search for, find, and book old customers on brand new reservations. You can also reference past tour and activity information for each guest, allowing you to provide a seamless customer service experience for your return guests who are getting booked for their first tour in your new reservation system.
Keep track of all reservations and orders associated with a particular contact record. Active reservations, as well as canceled orders, are all tracked and provide an immediate window into the booking history of each and every one of your guests.
RESMARK’s CruiseControl allows you to automate communications to both customers, as well as guests so that you never miss an opportunity to exceed your customers’ expectations. Automatically trigger reservation confirmations and follow up emails, pre-trip reminders, payment notifications, packing lists, or signature requirements. Follow up with each and every guest after the tour and gather feedback or encourage reviews. RESMARK just might become the hardest working member of your reservation staff.
You’ll not only know when automated customer and guest emails were sent, but you’ll have a full record of all messages received by every contact. You’ll even be able to see what they opened and what they clicked. This information is invaluable when it comes to sales and customer service.
The RESMARK/WaiverSign integration is head and shoulders above other tour booking software integrations which “claim” to have an integrated waiver solution. We actually track waiver signatures on a per-person basis, and store a record of these waivers on the actual contact themselves. Look up any guest or roster in your database, and know instantly whether a particular participant has signed. Retrieve and print any waiver in a matter of seconds.
RESMARK allows you to create and store multiple credit card payment methods for each customer. You can use those same cards for new reservations in the system, or delete references to those cards so they can’t be used on future transactions.
Now that we’ve covered the in-house portion of the reservation system, let’s take a look at the one-of-a-kind channel management system in RESMARK. Do you make reservations through other partner businesses in your area, hotel concierge desks, travel agencies, online travel websites, cruise ships, or resellers of any kind? If so, you’re gonna love this. If not, you’ll want to check out how you can start getting more reservations right away.Try it Free