Frequently Asked Questions

As a RESMARK Systems customer you have an exclusive service contract that provides you access to a team of system developers and support staff that will be available via phone and email. This team environment ensures that your service needs will be met promptly allowing you to make your business successful.

Support Includes:

• Off-site data hosting
• Data security service
• Unlimited phone support
• Unlimited email and web support
• Nightly backups
• Consulting and education
• Continuous upgrades

Yes. We understand how monumental it is to change reservation systems and we know how important it is to make the right choice for your business. We're also so sure you'll be completely excited about what RESMARK can do for your company, we'll give you 14 days to try it so you can be sure too. Easy-to-follow video tutorials plus unlimited access to support will help you get your system up and running right away. Call us today at (888) 737-6275 or (801) 733-9548 to schedule your own personal demo or request a demo in the form below.

We could all use something to increase conversions, profitability, save money, and make and our lives a little easier. Designed and used by leaders in the travel industry, RESMARK Systems offers one of the most advanced reservation system and marketing solution available. This is a system you can't afford not to have. For all of our users, the savings in labor costs, additional online sales, and increased efficiencies from automation pay for the system several times over. Now, more than ever, is the time to get RESMARK Systems.

From the moment you decide to move forward with RESMARK as your reservation and marketing solution, our sales and support teams will guide you through each step of the onboarding process. Our ultimate goal is to train you on how to use the system so you have the autonomy to update your account and make changes whenever it makes sense for you or your business, but to always be prepared should you have questions along the way. We will leverage phone calls, emails, training videos, webinars, and will even provide you with full access to our knowledge base.

Yes. RESMARK's import tool allows you to not only import all of your existing customer contact information and detail, but RESMARK also allows you to import reservation or booking detail from your old system and reference it in your new account including Reservation/Order Number, Number of Guests, Activity/Product Booked, Travel/Start Date, Reservation/Order Total, User, Reservation/Order Created Date. This is an invaluable customer service tool designed to allow you at least some continuity from one season to the next even though you're starting from scratch with a brand new reservation system.

While all users do have to agree to the RESMARK Systems' Terms of Use, there are no long term billing contracts, you or your company are required to adhere to, and no commitment that requires you to stay with us long term. RESMARK billing is considered month-to-month, allowing you the opportunity to try RESMARK for any given time period and not make you feel tied for any reason to our product.

Bottom line: you do. RESMARK provides the software that allows you to manage your bookings, but the data associated with those bookings is yours and yours alone. RESMARK makes no claim to your hard-won customer data, which is something that many other reservation systems are unable to stand behind.

Our RESMARK Transaction Gateway is able to connect to over 150 merchant processing platforms worldwide in a Level I PCI-Compliant environment, allowing you the opportunity to keep your existing merchant services account in place. If you are shopping for, or are in need of a new merchant account, RESMARK has relationships with major acquiring banks capable of transacting in nearly every country on the planet. Contact us for more details.