Why do I need a tour booking software?
For the majority of our customers travel is on their minds throughout the year. They are browsing the internet and social media looking for inspiration and researching new places to visit and activity options for different destinations.
Now more than ever our customers want the ability to book instantly, from any device, anytime, anywhere. And according to Phocuswright’s Global Online Travel Overview 2019, online travel bookings are growing twice as fast as the overall market.
As the surge to keep up with consumer demand grows, transitioning to an online tour booking software will allow you to meet the demands of your customers. But there are many other reasons to make the transition to online booking software.
Here are the top 5 reasons from a 12 year industry veteran on why you should have a tour booking software.
1: Organization
Day-to-day operations can occasionally be a bit of a struggle, believe me I know. With RESMARK’s tour booking software, you will be able to streamline your availability, bookings, pricing, guides, and more. The time you save by bringing everything together under one roof is priceless.
2: Up to date availability
RESMARK’s tour booking software gives you the ability to view real-time availability, eliminating the risk of overbooking. Limit any last-minute bookings by setting predetermined cutoff times, and ask your customers to contact you directly for their booking request within those times.
Adjust your availability as needed to reduce the risk of overbooking and to aid in your staff scheduling, cutting down on those last minute surprises when you are short a guide.
3: Online tour booking
According to Google 48% of travelers are booking their experiences once they arrive at their destination and 54% from a mobile device. Travelers’ today want the ability to book instantly, from any device, anytime, anywhere. With online tour booking software you are able to meet your customers demands, leading to a potential increase in bookings.
4. Seamless guest experience
Online tour booking software gives you the ability to create a seamless booking experience for your customers. Eliminate the need for them to call, email, or use a third party to book. In addition RESMARK’S online liability waiver tool, WaiverSign, allows your customers to sign liability waivers prior to their experience/tour.
5. Transfer of Information
Eliminate the hassle of extra administrative work and make your tour booking software work for you. Receive all your customers information easily during their booking process. Connect with resellers and suppliers using RESMARK’S channel management tool, TrueConnect. Securely store your guest’s information, booking history, remarketing campaign emails, and more. Pass along important information to your staff and your guides with custom manifests, tied directly to your customers booking and history.
Regardless of the size of your tour and/or activity business, this is the tip of the iceberg when it comes to what you can do by transitioning to an online tour booking software. RESMARK can help you keep up with consumer demand, grow your business, and allow you to get back to providing the best experience for your customers by sharing your love of travel and adventure.
Schedule Demo of Our Tour Booking Software
Feeling ready to implement and take advantage of online tour booking software?
Schedule a demo of RESMARK with one of our Business Development Managers. We will walk you through the application and answer all of your questions. We want to learn more about your needs and make sure that RESMARK will be the perfect fit for you and your business.
Stephen Porritt
Chip Broyles
Greg Rosenhan