What is an online tour booking system?

Candace Woodbury  |  April 28th, 2020

Customers in today's high-tech world use the internet and their multiple devices to call home from across the world. Communicating with family and friends through video chats and on social media. They now have the ability to find almost anything they need. Shopping, ordering groceries, and booking vacation destinations and activities in just a few clicks. The world has moved online in a big way.

By having a site that supports online tour booking you open yourself to a host of new customers and opportunities. Allowing them to view all you have to offer and to book right from their device be it a computer, tablet, or cell phone provides the convenience that users prefer.

Online tour booking systems are software that allows businesses to accept and manage online reservations. By integrating an online tour booking and reservation system to your website you give your customers the ability to view the services you offer, make a reservation, and submit payment via a payment gateway. This can all be done within a few minutes from any device with internet connection.

Reflecting updates and changes to your booking schedule in real time, these systems allow both you and your customers to see your availability. There are many different uses for an online tour booking system and they can be put to use by a multitude of businesses. The information collected is stored securely and protected by encryption and SSL security protocols.

Online Tour Booking System

Advantages of implementing an online tour booking system

Implementing an online tour booking systems can give your business advantages over your competitors and create a better user experience for your customers. A few advantages are:

Increase in bookings

You’ve closed your doors and gone home for the day, but that doesn’t mean customers have to wait for you to open to book a tour or make a reservation. With an online tour booking system you can accept bookings 24 hours a day, 7 days a week.

Mobile online bookings

Your customers can not only make a reservation when it fits into their schedule, but they can book from anywhere, even while they are on the go. With online booking you will be able to capture more of the people who are actively looking to book.

Business and customer insights

An online tour booking system will give you data and analytics, at-a-glance, that is easy to read and understand. This will help you to determine what is working and allow you to focus on your customers, what they want most, and growing your business in the process. It will also allow you to automatically follow up with customers after their booking. They can recieve their booking confirmation as well as a series of helpful emails leading up to their trip. You can even schedule messages to send out after they have experienced your tour asking to review your services.

RESMARK Systems: Online tour bookings are only the beginning...

RESMARK offers a fully-integrated tour booking system for today’s fast-paced world. It covers all the critical steps of the customer journey from a website visit to closing a sale which includes: lead generation, automated follow up emails, lead nurturing, collecting signatures with an online liability waiver and guest information, and posting trusted reviews. All this, and more, in one powerful application.

Here are a few of the other advantages to RESMARK:

Online Liability Waiver Software Integration

Ensure every customer on every booking has their paperwork completed with our built in integration with WaiverSign. It’s a seamless process allowing customers to sign their liability waivers online or on an in-house kiosk.

Reports

Once you are logged in view real time stats of your tour booking information. Sales by day, by products, overdue payments, refunds, and more all from your dashboard. RESMARK even allows you to customize your report parameters for sales, accounting, commissions, and net rates.

US-based Support Team

Our support team is based in the US and there when you need them, at no additional cost. With backgrounds in businesses that were using RESMARK they have a deep understanding of the industry as well as the business and system processes needed for success. Our support team is passionate about helping you be successful. They know that when you succeed, we all succeed.

Hair salons, gyms, property rentals, tour operators, and more, if your business involves booking of any kind an online tour booking system will be a great benefit to you, your staff, your customers, and your business.

Feeling ready to implement and take advantage of an online tour booking system? Schedule a demo of RESMARK with one of our Business Development Managers. We will walk you through the application and answer all of your questions. We want to learn more about your needs and make sure that RESMARK will be the perfect fit for you and your business.
Candace Woodbury

By Candace Woodbury

Candace is a Support Specialist for Resmark Systems and WaiverSign. Her passions include finding a great cup of coffee, reading, journaling, and pastel painting. She also enjoys spending time outdoors hiking and paddle boarding with her husband and two Norwegian Elkhounds.
Curve